Austin, TX
Posted on
My condo was flooded from a broken water pipe in November 2024. Fire Reconstruction (FR) reached out to me for remediation, and with the approval of my insurance company, I went with them. Having not experienced anything of this kind before and having no idea what to expect, I was so grateful to everyone I met and consulted and worked with. From the pack-out ladies who packed everything in my entire home, and those who prepared my furniture and possessions for moving and storage, to the demo crew, the rebuild crew, the pack-back ladies and movers, I was advised every step of the way by Luis Castillo and William Perez, and Rocky and Jason. Every step was planned, and work done and completed by such a competent, skilled workforce that I had no complaints or need to be involved other than asking and answering questions and going by my condo once or twice a week to see the progress.
I was out of my home for six and a half months. Fire Reconstruction maintained communication with me throughout, and since. They worked well with my insurance company, my condo complex management, me and my neighbors.
The work this company did in putting my home back together is difficult to find because it was done so well. The personnel I met were all professional, pleasant, diligent, and respectful, and worked from the moment they arrived, which was generally on time and occasionally early, until they left for the day, taking only a short lunch break between.
My home was returned to near pre-flood status through FR's photos, notes, and careful box labeling. There were items like books and tchotchkes that I needed to reorganize a little, and a repair to my washing machine was handled quickly. I am completely satisfied with the experience of working with Fire Reconstruction and would not hesitate to recommend them to anyone needing a remediation company.